Prerequisites: A good command of English
Overview: This is an online learning environment the completion of which will result into enhanced intercultural awareness and an ability to perform in an international working environment.
Study level: Bachelor/ Master/ Any
Use of time: 90 min per each topic section on the website (13 actual topics + other content)
Number of ECTS: upon completing the whole course / module: 3 ects
Learning and training objectives: to gain an understanding of the core concepts and topics in the field of intercultural communication with a clear focus on
Learning and training methods: self-study, in-class training
Resource materials: Primary- the interactive online modules and the ebook, supplementary – canva-based material and optional- suggested reading/links ( OLS? other online tests?)
Assessment: self-assessment supported by a set of reflective questions. Online quiz providing score & feedback.
Language of instruction: English
Policies and procedures: Establishing a system of curriculum evaluation through the engagement and empowerment of the target groups. Testing the environment and gathering feedback from the target groups.
OUTLINE OF THE COURSE
The following outline describes the main topic content introduced in all three elements; interactive online modules, e-book and canva.
1: CORE CONCEPTS
1.2: CULTURAL VALUE DIMENSIONS
Develop a culture relative approach in understanding value differences across cultures through the examination of cultural value dimensions by e.g., Kluckhohn and Strodtbeck, Hall, Hofstede, Huntington, Trompenaars, House et al., and Inglehart-Welzel.
- Learn to mentally observe, describe, and interpret cultural differences.
- Learn to shift their value lenses and start, cognitively and emotionally, appreciate and understand culture-related differences.
1.3: EMOTIONAL AND CULTURAL INTELLIGENCE
Learning Outcomes: learn to understand the four-step cycle of cultural intelligence.develop a repertoire of skills and behaviours that can be applied to various kinds of cultural situations. gain in-depth knowledge about emotional intelligence.develop self-awareness and self-management of personal emotions and recognise emotions in others.
1.4: AFFECTIVE AND COGNITIVE FILTERS
- Learn to understand affective and cognitive filters (such as perceptions, ethnocentrism, stereotypes, prejudice and discrimination) and use them in interpreting and evaluating the behaviour of culturally diverse others.
- Become aware of their own ethnocentric tendencies.
- Learn how to reframe their own mindset through ethnorelative thinking.
- Learn to confront their own biases, and practice mindful stereotyping.
1.5 MINDFUL INTERPERSONAL COMMUNICATION
Learn to understand the main concepts and the significance of interpersonal communication
1.5.1 MINDFUL INTERCULTURAL VERBAL COMMUNICATION
The role of showing respect, politeness, humour, informal and formal address in intercultural communication
1.5.2 MINDFUL INTERCULTURAL NON-VERBAL COMMUNICATION
- Central features in nonverbal communication.
- Implementation of nonverbal communication features in an intercultural environment
- The role of body language, gestures, facial expressions and physical space in intercultural non-verbal communication
1.6 NEGOTIATIONS AND RELATIONSHIPS
Learners should perceive the importance of creating a durable relationship in negotiation, and understand how to use the four basic building blocks that can help them to create effective partnerships with the people they lead:
- Two-way communication
- A strong commitment from the leader to the interests of those s/he leads
- Respect for the contributions followers make to the organization
Learners should also receive tools on how to build trust within a relationship in a negotiation, based on a set strategy and depending on the intended outcome.
- AACCC model
- Principled Negotiations model (Fisher and Ury)
1.6.1 INTERCULTURAL MEETINGS AND NEGOTIATIONS
Learners should understand:
- Several important, current trends in the international business climate
- Negotiation and meeting styles of several countries and types of cultures will be discussed as examples of how differences shape such communication
- How to organize business negotiations and to hold meetings in an international setting, for which a summary of key points will be given to provide navigational guides
- How to use a tool box of tactics to deal with general cultural and business differences, in order to be more effective
1.6.2 IDENTITY NEGOTIATION PERSPECTIVES
Learners should understand:
- The core assumptions of Identity Negotiation Theory (INT)
- INTs relation to Social Identity Theory
2.1: LEADERSHIP THEORIES
- LO 1 Students will get familiar with various approaches to leadership: from focus on the leadership personality through emphasis on the dynamics of the leader-followers relationship to a multi-layered approach taking into account various context factors
- LO 2 Students will understand how in the process of globalization the focus in leadership studies has shifted towards national level leadership studies as well as global leadership competences identification
- LO 3 Students will be aware of some interrelations between culture and leadership and implications for theoretical analyses and practice in a global context
- LO 4 Students will increase self-awareness of their own culture profile in the framework of selected cross-cultural leadership theories
2.2 GLOBAL MINDSET AT WORKPLACE
- Learners will develop an awareness and ability to recognize the features that build global mindset.
- Furthermore, learners will be able to implement a global mindset at work.
2.3 LEADING GLOBAL TEAMS